Product Owner - Customer Success

Salesforce

United Kingdom
Not specified
Tenant-scoped contact lifecycle
Mulesoft integrations
Migration wizard development
Salesforce is seeking a Product Owner for their Customer Success Domain in the United Kingdom. The ideal candidate will bridge strategic vision and technical execution, focusing on enhancing the Contact Transformation initiative within the company

Job Summary

  • You will lead the transition from inconsistent, account-level legacy models to a robust, tenant-scoped Contact lifecycle that ensures rapid, correct incident routing for our customers.
  • Manage the backlog to include compliance, security and privacy requirements, requesting advisory reviews to ensure compliance.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Owner for their Customer Success Domain in the United Kingdom. The ideal candidate will bridge strategic vision and technical execution, focusing on enhancing the Contact Transformation initiative within the company.

Skills & Requirements

Must-have

  • Tenant-scoped Contact lifecycle
  • MuleSoft integrations
  • Migration wizard development
  • Agile Development methods
  • Jobs to be Done framework

Nice-to-have

  • Customer-centered design principles
  • System integration experience
  • Salesforce architecture knowledge

Key Requirements

  • 3+ years Salesforce implementations
  • Product Owner or technical PM role
  • Familiarity with security contact lifecycles
  • Deep understanding of Agile Development methods
  • Experience with Jobs to be Done framework
  • Ability to work in highly ambiguous environment

Work Rights

Not specified

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