Base: $49,126 - $63,800; bonus/equity: may be elig...
On-site
3 years supervisory experience in transaction processing
Strong understanding of call center operations
Proficiency in ms office suite including excel
Conduent Business Services is seeking a Transaction Processing Supervisor to lead operations in their Eligibility Processing Unit in Hamilton, NJ. The ideal candidate will have at least three years of relevant management experience, strong leadership skills, and a commitment to operational excellence
Job Summary
This role leads the day-to-day operations of the Eligibility Processing Unit ensuring timely and accurate application determinations for government and private clients.
The supervisor is responsible for maintaining compliance with contract performance standards while coaching staff on productivity, quality, and service level expectations.
Conduent offers a comprehensive benefits package including health insurance, retirement savings, paid time off, and opportunities for career growth within a global organization.
Matching Summary
Match Score: 85
Conduent Business Services is seeking a Transaction Processing Supervisor to lead operations in their Eligibility Processing Unit in Hamilton, NJ. The ideal candidate will have at least three years of relevant management experience, strong leadership skills, and a commitment to operational excellence.
Salary
Base: $49,126 - $63,800; Bonus/Equity: May be eligible for bonus based on business need; Benefits: Health, dental, vision, life insurance, retirement plan, PTO
Skills & Requirements
Must-have
3 years supervisory experience in transaction processing
Strong understanding of call center operations
Proficiency in MS Office Suite including Excel
Ability to manage workflow and staffing levels
Experience with contractually required performance standards
Nice-to-have
Experience managing remote resources
Knowledge of public sector contracting
Bilingual communication skills in Spanish
Understanding of Medicaid and CHIP programs
Familiarity with NJ FamilyCare systems
Key Requirements
Minimum 3 years managing eligibility or transaction processing unit
Bachelor's degree preferred
Availability for overtime, evenings, and weekends
Experience with workforce management and performance metrics