Customer Experience Agent - Ccm

A.P. Moller - Maersk

Customer account management
Cold chain execution
Financial collections
This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction

Job Summary

  • This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.
  • Build and nurture long-term relationships with key clients, ensuring consistent engagement and satisfaction across all touch-points.
  • Oversee the full life-cycle of cold chain logistics—from sourcing to final delivery—ensuring temperature integrity, timely execution, and operational excellence.

Matching Summary

This role demands end-to-end ownership of customer relationships, operational execution, and financial accountability, ensuring seamless service delivery and customer satisfaction.

Skills & Requirements

Must-have

  • Customer Account Management
  • Cold Chain Execution
  • Financial Collections
  • Stakeholder Management

Nice-to-have

  • Proactive Mindset
  • Solution-Oriented Approach
  • Customer-Centric Approach

Key Requirements

  • High ownership
  • Excellent analytical skills
  • Program management capabilities
  • Effective communicator

Work Rights

Not specified

Tailored Resume

Cover Letter