Help patients get the right level of care with calm, clinically sound guidance over the phone
Job Summary
Help patients get the right level of care with calm, clinically sound guidance over the phone.
Provide telephone triage in a remote, centralized contact center — assessing symptoms, determining urgency, and guiding patients to safe next steps using client-specific protocols and Epic’s Nurse Triage module.
You’ll work with a supportive team of nurses and non-clinical colleagues and receive training, coaching, and feedback to grow your skills, handle increasingly complex scenarios, and continuously improve how we deliver care.
Matching Summary
Help patients get the right level of care with calm, clinically sound guidance over the phone.
Salary
$30.43 - $35.00 per hour; Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more; Bonus/Equity: Not specified
Skills & Requirements
Must-have
Telephone triage using Epic Nurse Triage
Assess symptoms and determine urgency
Provide calm, clinically sound guidance
Handle emotionally charged situations
HIPAA compliance and patient privacy
Work from a US-based remote location
Wired internet connection required
Nice-to-have
Empathy and professionalism
Continuous improvement and feedback
Teamwork and connection
Curiosity and openness to innovation
Key Requirements
Current, unrestricted RN license in North Carolina
1+ years outpatient telephone triage experience
3+ years clinical nursing experience
Comfort with back-to-back calls and multiple systems
Typing speed of ~50 WPM
Legally authorized to work in the United States without sponsorship
Work Rights
Legally authorized to work in the United States without sponsorship