高级经理, 服务运营

AIA Group

Not specified (assumed to be hybrid based on industry norms).
10+ years healthcare service operations experience
5+ years life insurance underwriting and policy administration
Medical or clinical degree required
AIA Group is seeking a Senior Manager for Health Service Operations, responsible for overseeing and managing the operational processes of health management services. The ideal candidate will have extensive experience in health management operations, complaint handling, and a background in life insurance underwriting

Job Summary

  • The role is responsible for managing the operations of health management services within the Health Big Data Service Implementation and Management Department.
  • Candidates must possess a deep understanding of new policy and policy maintenance processes to ensure seamless service delivery.
  • The position involves leading the entire operational team, including recruitment, training, motivation, and performance assessment based on KPIs.

Matching Summary

Match Score: 85

AIA Group is seeking a Senior Manager for Health Service Operations, responsible for overseeing and managing the operational processes of health management services. The ideal candidate will have extensive experience in health management operations, complaint handling, and a background in life insurance underwriting.

Skills & Requirements

Must-have

  • 10+ years healthcare service operations experience
  • 5+ years life insurance underwriting and policy administration
  • Medical or Clinical degree required
  • Team building and performance management
  • Complaint handling and root cause analysis
  • Process design and optimization
  • Data analysis for customer satisfaction

Nice-to-have

  • AI and system intelligence improvement initiatives
  • Strong communication and coordination skills
  • Innovative mindset with result orientation
  • Experience with online purchase flow testing
  • Collaboration with IT Business Analyst teams

Key Requirements

  • Bachelor's degree in Clinical Medicine or higher
  • Minimum 10 years in health management service operations
  • Minimum 5 years in life insurance underwriting and operations
  • Proven track record in complaint management and resolution

Work Rights

Not specified

Tailored Resume

Cover Letter