Service Support Specialist

Boston Dynamics

Frankfurt, Germany
Customer service via phone and email
Crm data entry and processing
Service request coordination and assignment
You will be critical to the smooth running of the Global Services & Support team, helping to maximize productivity and uptime for both internal and external customers

Job Summary

  • You will be critical to the smooth running of the Global Services & Support team, helping to maximize productivity and uptime for both internal and external customers.
  • Tasks will range from directly answering customer phone calls and e-mails, as well as ensuring that all relevant data and information is accurately recorded into our CRM system.
  • This job will be of interest to you if you are highly organized with the strong ability to multitask, along with a deep-seated sense of empathy and responsiveness for our customers.

Matching Summary

You will be critical to the smooth running of the Global Services & Support team, helping to maximize productivity and uptime for both internal and external customers.

Skills & Requirements

Must-have

  • Customer service via phone and email
  • CRM data entry and processing
  • Service request coordination and assignment
  • Cross-departmental collaboration
  • Fluent in German and English

Nice-to-have

  • Highly organized and multitasking ability
  • Empathy and responsiveness for customers
  • Strong work ethic and willingness to learn
  • Exceptional time management skills
  • Working knowledge of CRM systems

Key Requirements

  • Ability to obtain a Passport and travel to the US
  • Resume needs to be in English

Work Rights

Not specified

Tailored Resume

Cover Letter