Print Fleet And Device Management

Ricoh Careers

Glenview, IL, United States
Base: $25.58-$28.00 ph; bonus/equity: not specifie...
Fully remote
Managed print services strategy implementation
Customer it department collaboration
Asset management software proficiency
Ricoh is seeking a Field Specialist I in Service Delivery for their Print Fleet and Device Management team in Glenview, IL. The role focuses on managing document services, optimizing device performance, and ensuring customer satisfaction through effective IT communication and project management

Job Summary

  • The Field Specialist I serves as the primary contact for managed document services, focusing on maximizing uptime, utilization, and cost efficiency for customer sites.
  • This role requires strong collaboration with customer IT departments to align Ricoh services with business objectives and identify opportunities for process improvement.
  • Ricoh offers a comprehensive benefits package including medical insurance, 401K contributions, tuition assistance, and paid vacation time for team members.

Matching Summary

Match Score: 75

Ricoh is seeking a Field Specialist I in Service Delivery for their Print Fleet and Device Management team in Glenview, IL. The role focuses on managing document services, optimizing device performance, and ensuring customer satisfaction through effective IT communication and project management.

Salary

Base: $25.58-$28.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, 401K, tuition assistance

Skills & Requirements

Must-have

  • Managed Print Services strategy implementation
  • Customer IT department collaboration
  • Asset management software proficiency
  • IMACD process management
  • Service Level Agreement compliance
  • Network environment knowledge

Nice-to-have

  • Consulting and solution design experience
  • Business process mapping using Visio
  • Matrix management leadership skills
  • Proactive maintenance delivery
  • Strong presentation skills at all levels

Key Requirements

  • ITIL Certification or ability to obtain it
  • Relevant college degree or equivalent experience
  • Experience in pre- and post-sales support
  • Basic knowledge of printers and MFPs
  • High School Graduate minimum education

Work Rights

Not specified

Tailored Resume

Cover Letter