Protection Case Management Associate

UNHCR

Kuala Lumpur, Malaysia
Not specified; not specified; not specified
Fully remote
Conduct rsd and resettlement interviews
Draft protection assessments and reports
Maintain progres database records
The UNHCR is seeking a Protection Case Management Associate for a temporary position in Kuala Lumpur, Malaysia. The role involves supporting registration, refugee status determination, and resettlement activities, requiring strong analytical skills, legal knowledge, and experience in working with vulnerable populations

Job Summary

  • The Protection Case Management Associate is responsible for conducting individual case interviews and drafting assessments for refugee status determination and resettlement within the Asia-Pacific Transitional Support Hub.
  • This role requires applying advanced knowledge of International Refugee Law to analyze beneficiary situations and ensure compliance with UNHCR operational policies and procedures.
  • The incumbent will support the delivery of transactional case processing services to multiple operations while maintaining accurate records in the proGres database.

Matching Summary

Match Score: 85

The UNHCR is seeking a Protection Case Management Associate for a temporary position in Kuala Lumpur, Malaysia. The role involves supporting registration, refugee status determination, and resettlement activities, requiring strong analytical skills, legal knowledge, and experience in working with vulnerable populations.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Conduct RSD and resettlement interviews
  • Draft protection assessments and reports
  • Maintain proGres database records
  • Apply International Refugee Law principles
  • Analyze case processing trends and statistics

Nice-to-have

  • Experience with vulnerable or traumatized individuals
  • Knowledge of refugee populations in Asia-Pacific
  • Ability to work in high-volume fast-paced environment
  • Strong client-service mindset and communication skills
  • Familiarity with UNHCR PRIMES tools beyond proGres

Key Requirements

  • 3 years relevant experience with High School Diploma OR 2 years with Bachelor's degree
  • Direct working experience with UNHCR RSD and resettlement case processing
  • Malaysian citizenship or valid work visa status required for non-nationals
  • Advanced knowledge of International Refugee Law and Human Rights Law
  • Proficiency in English language at B2 level or higher

Work Rights

Must have valid work visa if not Malaysian national

Tailored Resume

Cover Letter