Team Lead- Operations

Allstate

**
Managing operational workflow
Coaching frontline specialists
Customer satisfaction
** Allstate is seeking a Team Lead for Operations to manage a frontline team, ensuring exceptional customer satisfaction through coaching and development. The candidate will oversee workflow, manage complex customer interactions, and implement strategic goals in the contact center environment. **

Job Summary

  • Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists.
  • Understands contact center metrics and implementation of strategic goals and processes.
  • Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.

Matching Summary

Match Score: 75

** Allstate is seeking a Team Lead for Operations to manage a frontline team, ensuring exceptional customer satisfaction through coaching and development. The candidate will oversee workflow, manage complex customer interactions, and implement strategic goals in the contact center environment. **

Skills & Requirements

Must-have

  • managing operational workflow
  • coaching frontline specialists
  • customer satisfaction
  • contact center metrics
  • strategic goals and processes
  • conflict management and problem resolution

Nice-to-have

  • innovative drive
  • serving with empathy
  • positive and satisfying work environment
  • empowerment and valuing diversity

Key Requirements

  • 4 year Bachelors Degree (Preferred)
  • 3 or more years of experience (Preferred)
  • Supervisory duties

Work Rights

Not specified

Tailored Resume

Cover Letter