Customer Service Advisor - Bacolod Xtra 2026

Concentrix

Bacolod City, Philippines
Customer service orientation
Computer navigation skills
Effective communication skills
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • customer service orientation
  • computer navigation skills
  • effective communication skills
  • attention to detail
  • multi-tasking ability
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • maintain pleasant tone
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months of relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter