Bilingual Customer Service Representative

SRS Distribution Inc.

Richardson, TX, US
Base: not specified; bonus/equity: discretionary b...
Bilingual english/spanish skills
Customer service and phone handling
Crm and erp system familiarity
Ensures customer satisfaction through effective service, strong relationship-building, and sales support, engaging directly with walk-in customers and coordinating with internal teams

Job Summary

  • Ensures customer satisfaction through effective service, strong relationship-building, and sales support, engaging directly with walk-in customers and coordinating with internal teams.
  • Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person, providing product information, resolving issues efficiently, and maintaining accurate customer records.
  • Offers competitive compensation including weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, and comprehensive benefits.

Matching Summary

Ensures customer satisfaction through effective service, strong relationship-building, and sales support, engaging directly with walk-in customers and coordinating with internal teams.

Salary

Base: Not specified; Bonus/Equity: discretionary bonuses; Benefits: medical/dental/vision, 401(k) with company match, ESPP, PTO

Skills & Requirements

Must-have

  • Bilingual English/Spanish skills
  • Customer service and phone handling
  • CRM and ERP system familiarity
  • Sales support and opportunity identification
  • Fast-paced office environment

Nice-to-have

  • Make Money and Have Fun culture
  • Proactive and customer-focused
  • Tech-savvy
  • Growth opportunities
  • Building materials product knowledge

Key Requirements

  • 1-2 years of customer service experience
  • High school diploma or equivalent
  • Valid driver's license, clean driving record, and reliable transportation
  • Authorized to work in the U.S. without sponsorship
  • Able to pass background checks and drug screening

Work Rights

Authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter