Director Advocacy Programs & Oversight- Mortgage Servicing
Shelter Home Mortgage LLC
Not specified; not specified; medical, dental, vis...
On-site
8+ years mortgage servicing experience
Root cause analysis and trend analysis
Vendor oversight and offshore partnership management
Newrez is seeking a Director of Advocacy Programs & Oversight for its Mortgage Servicing division, responsible for strategic oversight of homeowner advocacy functions, quality control, and vendor management. The ideal candidate will have extensive experience in mortgage servicing, compliance, and leadership
Job Summary
The Director provides strategic and operational oversight for the Homeowner Advocacy function, focusing on quality, root cause analysis, and vendor accountability.
This role acts as a trusted advisor to the VP, supporting direct reports in empowerment, problem-solving, and professional development while managing risk identification.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and opportunities for volunteer time off.
Matching Summary
Match Score: 85
Newrez is seeking a Director of Advocacy Programs & Oversight for its Mortgage Servicing division, responsible for strategic oversight of homeowner advocacy functions, quality control, and vendor management. The ideal candidate will have extensive experience in mortgage servicing, compliance, and leadership.
Salary
Not specified; Not specified; Medical, dental, vision insurance; 401(k) with employer match; Paid Maternity Leave; Tuition reimbursement
Skills & Requirements
Must-have
8+ years mortgage servicing experience
Root cause analysis and trend analysis
Vendor oversight and offshore partnership management
Executive-level reporting and presentation skills
Regulatory compliance and audit response
Nice-to-have
Strong analytical and problem-solving skills
Experience leading managers or program leads
Ability to draft procedures and evaluate controls
Hands-on approach with strong work ethic
Excellent written and verbal communication
Key Requirements
Bachelor's degree required
8+ years experience in mortgage servicing or compliance