Referral Processing Specialist

Advocate Health

Base: $20.80 - $31.20 ph; bonus/equity: not specif...
Fully remote
Home health referral triaging
Electronic medical record management
Insurance coverage verification
This role supports the day-to-day operations of the Customer Service Center by managing home health referrals and ensuring accurate and timely processing

Job Summary

  • This role supports the day-to-day operations of the Customer Service Center by managing home health referrals and ensuring accurate and timely processing.
  • Advocate Health offers a comprehensive suite of total rewards including competitive compensation, benefits, paid time off, and career development programs.
  • The position requires collaboration with clinical and non-clinical teams and participation in team meetings, mentoring, and cross-training to improve department effectiveness.

Matching Summary

This role supports the day-to-day operations of the Customer Service Center by managing home health referrals and ensuring accurate and timely processing.

Salary

Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Not eligible for benefits

Skills & Requirements

Must-have

  • Home health referral triaging
  • Electronic medical record management
  • Insurance coverage verification
  • Customer service communication
  • Use of Microsoft Office daily
  • Remote per diem work
  • Weekend and holiday rotation

Nice-to-have

  • Call center experience
  • Team collaboration and mentoring
  • Critical thinking skills
  • Adaptability to changing business needs
  • Report monitoring and follow-up
  • Relationship building with referral sources

Key Requirements

  • High school diploma
  • 2 years medical office experience
  • Knowledge of Medicare/Medicaid and third party payers
  • Ability to work unsupervised
  • Strong communication skills
  • Ability to lift up to 50 lbs occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter