L1 Associate Systems Analyst, Saas Operations, Srassc
State Street UK
Frontline technical support delivery
Client-facing customer service skills
Windows administration and networking knowledge
The role involves performing frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients
Job Summary
The role involves performing frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.
Candidates must coordinate with internal colleagues and vendors to investigate, troubleshoot, and resolve client-reported problems while ensuring five nines service availability.
The position requires periodic off-hours support and the ability to manage multiple simultaneous priorities in a mission-critical environment.
Matching Summary
The role involves performing frontline technical support as part of a global team to deliver exemplary customer service to CRD's SaaS Operations clients.
Skills & Requirements
Must-have
Frontline technical support delivery
Client-facing customer service skills
Windows administration and networking knowledge
Database familiarity preferred
Ability to work off-hours support
Nice-to-have
Experience with electronic trading systems
Knowledge of FIX protocol
Salesforce administrator experience
Exposure to financial software applications
Strong analytical problem-solving skills
Key Requirements
BA/BS degree in technical or analytical discipline
2-5 years of progressively responsible relevant experience