Not specified (assumed to be potentially on-site or hybrid based on the nature of the role).
24x7 l1 production support
Core banking application knowledge
Release management process adherence
IDC Technologies (Singapore) Pte. Ltd. is seeking a Level 1 Support professional for their Core Banking applications. The role involves providing 24x7 production support, managing new application releases, and enhancing existing support processes
Job Summary
The role involves providing 24x7 L1 production support for core banking applications while coordinating infrastructure maintenance activities.
Candidates must manage new application releases and resolve production issues within strict Service Level Agreements.
Success in this position requires collaborating with various partners including infrastructure teams, vendors, and security groups to ensure seamless business operations.
Matching Summary
Match Score: 75
IDC Technologies (Singapore) Pte. Ltd. is seeking a Level 1 Support professional for their Core Banking applications. The role involves providing 24x7 production support, managing new application releases, and enhancing existing support processes.
Skills & Requirements
Must-have
24x7 L1 production support
Core banking application knowledge
Release management process adherence
Ticketing and monitoring tools usage
SLA compliance for issue response
Nice-to-have
Sunline Core Banking experience
Incident management process knowledge
Strong problem-solving under pressure
Effective cross-team communication skills
Key Requirements
Bachelor's degree in Computer Science or IT
1-3 years of IT production support experience
Experience in banking or financial services preferred