Member Experience Manager

Eosfitness

Bountiful, UT, US
$15—$17 usd ph
**
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
** EōS Fitness is seeking a Member Experience Manager in Bountiful, UT, to enhance member satisfaction and oversee customer service operations. The role emphasizes exceptional service delivery, team leadership, and a commitment to the company's core values. **

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to deliver best-in-class service and support member retention.
  • This role involves addressing member concerns, resolving billing issues, responding to feedback, and partnering with department managers to train front desk staff.
  • Benefits include a highly energetic team, professional development, free membership, discounted services, and competitive pay with comprehensive health benefits and 401(k) matching.

Matching Summary

Match Score: 75

** EōS Fitness is seeking a Member Experience Manager in Bountiful, UT, to enhance member satisfaction and oversee customer service operations. The role emphasizes exceptional service delivery, team leadership, and a commitment to the company's core values. **

Salary

$15—$17 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and safety standards
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem solving
  • Inspiring team leadership

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter