Marken, a subsidiary of UPS Healthcare, is seeking a Customer Relationship Manager in the Netherlands to enhance customer service and manage client relationships effectively. The role focuses on providing high-quality service, maintaining service standards, and improving processes within the healthcare logistics sector
Job Summary
The Client Relationship Manager will provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Improve customer service experience, create both engaged customers and employees; facilitate organic growth.
Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network guidelines, policies and procedures.
Matching Summary
Match Score: 85
Marken, a subsidiary of UPS Healthcare, is seeking a Customer Relationship Manager in the Netherlands to enhance customer service and manage client relationships effectively. The role focuses on providing high-quality service, maintaining service standards, and improving processes within the healthcare logistics sector.
Skills & Requirements
Must-have
dedicated central point of contact
improve customer service experience
establish and communicate service metrics
take ownership of customer issues
maintain an orderly workflow
Nice-to-have
innovative possibilities
rewarding culture
talented teams
industry developments and best practices
Key Requirements
Bachelor’s degree in a related field
Experience managing a Customer Service function
Understanding of Central Lab and Clinical Trial supplies industry desired
Ability to think strategically and to lead
Excellent written and verbal communication skills
Strong client-facing and communication skills
Excellent knowledge of management methods and techniques
Ability to translate your skills to other employees through training and mentoring