Everpro - Customer Support Representative (remote, Us)

Briostack

United States
$18.00 - $20.00 ph; not specified; not specified
Hybrid
Field incoming calls, chats, and emails
Address customer questions and provide support
Nurture customer relationships
You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have, providing support, training and guidance through the adoption of Brio our SAAS based CRM designed specifically for pest control companies

Job Summary

  • You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have, providing support, training and guidance through the adoption of Brio our SAAS based CRM designed specifically for pest control companies.
  • Briostack is a small but quickly growing software as a service company, recently acquired by EverCommerce, with a software suite targeted at the major business needs of pest control companies.
  • Benefits include flexibility to work where/how you want, continued investment in professional development, Day 1 access to health and wellness benefits, 401k with match, and flexible time-off.

Matching Summary

You will be responsible to field incoming calls, emails, and chats to address any questions our customers may have, providing support, training and guidance through the adoption of Brio our SAAS based CRM designed specifically for pest control companies.

Salary

$18.00 - $20.00 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Field incoming calls, chats, and emails
  • Address customer questions and provide support
  • Nurture customer relationships
  • Work across department boundaries
  • Increase knowledge of software and industry

Nice-to-have

  • Customer service professional at heart
  • Highly organized
  • Thrive when working across teams
  • Motivated by client successes

Key Requirements

  • Delivery of technology training
  • Manage multiple projects with tight deadlines
  • Customer service/support experience
  • High attention to detail
  • Excellent written and verbal communication
  • Ability to prioritize and organize tasks

Work Rights

Eligible to work without sponsorship

Tailored Resume

Cover Letter