Conseiller-ère En Soutien Applicatif

Harris Novum

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Advise clients on best practices
Respond to user support requests by phone or in writing (email, ticket platform)

Job Summary

  • Respond to user support requests by phone or in writing (email, ticket platform).
  • Analyze and resolve issues related to the use of Avantage and Acomba accounting software.
  • Participate in the continuous improvement of internal processes and the updating of technical documentation intended for users.

Matching Summary

Respond to user support requests by phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Advise clients on best practices
  • Document interventions and solutions
  • Collaborate with internal teams

Nice-to-have

  • Positive client relationships
  • Continuous process improvement
  • Active lifestyle recognition

Key Requirements

  • DEP, AEC or DEC in accounting or related field
  • Experience in user support or relevant accounting experience
  • Comfort with customer service

Work Rights

Not specified

Tailored Resume

Cover Letter