Customer Success Manager, Tier 2 (central)

Eltropyinc

Chicago, IL, United States
Base: $100,000 - $110,000; bonus/equity: not speci...
On-site
Manage portfolio of 50 mid-size customers
Drive retention, growth, and satisfaction
Develop tailored success plans
Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships

Job Summary

  • Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
  • Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.
  • Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.

Matching Summary

Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.

Salary

Base: $100,000 - $110,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage portfolio of 50 mid-size customers
  • Drive retention, growth, and satisfaction
  • Develop tailored success plans
  • Identify and mitigate churn risks
  • Drive product adoption and training
  • Track and report on customer health

Nice-to-have

  • Embody teamwork, empathy, technical curiosity
  • High EQ and cool, calm confidence
  • Thrive in fast-paced startup environment

Key Requirements

  • 5+ years customer facing experience
  • SaaS and FinTech experience preferred
  • Willing to travel quarterly

Work Rights

Not specified

Tailored Resume

Cover Letter