Client Services Dispatcher

Fetchatech

Las Vegas, NV, United States
Base: $15 - $20 usd; bonus/equity: + bonuses & spi...
On-site
High-volume inbound and outbound calls
Schedule and dispatch service appointments
Assess customer needs and provide solutions
Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls

Job Summary

  • Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls.
  • Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction.
  • Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts.

Matching Summary

Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls.

Salary

Base: $15 - $20 USD; Bonus/Equity: additional bonuses & spiffs; Benefits: Medical/Dental/Vision, HSA, 401k with 50% company match, Paid holidays and sick days

Skills & Requirements

Must-have

  • high-volume inbound and outbound calls
  • schedule and dispatch service appointments
  • assess customer needs and provide solutions
  • de-escalate customer concerns
  • maintain accurate customer records
  • collaborate with technicians and teams

Nice-to-have

  • friendly and professional voice
  • solutions-based mindset
  • smooth, stress-free experiences
  • company values employees

Key Requirements

  • 2-4 years of call center, dispatch, or customer service experience
  • Previous HVAC, plumbing, or home services experience
  • Excellent phone presence
  • Strong multitasking and time-management skills
  • Confident decision-making skills
  • Ability to talk and type simultaneously
  • minimum typing speed of 45 WPM
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter