Senior Customer Success Manager - German Speaking

MongoDB

Hamburg, Germany
On-site
Customer success management
Technical account management
Customer-centric approach
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges

Job Summary

  • Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
  • This role can be based out of our Hamburg office or remotely in Germany.
  • We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program.

Matching Summary

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.

Skills & Requirements

Must-have

  • Customer Success Management
  • Technical Account Management
  • Customer-centric approach
  • Account team leadership
  • Strategic advisor to customers
  • Fluent German

Nice-to-have

  • Entrepreneurial mindset
  • Team player and collaboration
  • Database, cloud, infrastructure technology exposure

Key Requirements

  • 7+ years experience in Customer Success, Technical Account Management, Professional Services
  • 4+ years experience accountable for customer health and revenue realization
  • Fluent level of German

Work Rights

Not specified

Tailored Resume

Cover Letter