This role involves owning the intelligence layer that drives retention by identifying customer risk signals and building AI models for personalized interventions
Job Summary
This role involves owning the intelligence layer that drives retention by identifying customer risk signals and building AI models for personalized interventions.
The successful candidate will partner directly with the Renewals organization and Technology teams to operationalize Guided Renewals as an AI-powered approach.
Success is measured by achieving over 80% accuracy in risk scores, high tooling adoption across field teams, and stabilizing ARR at risk.
Matching Summary
This role involves owning the intelligence layer that drives retention by identifying customer risk signals and building AI models for personalized interventions.