Directeur Service & Opération H/f Résidentiel Privé Idf
KONE
Colombes, France
Service operations management
Team leadership and development
Customer relationship management
The Director Service and Operations will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies
Job Summary
The Director Service and Operations will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Key responsibilities include team management (skill development, safety, recruitment, performance evaluation), client relationship management (retention, profitability, satisfaction), quality of execution (safety rules, performance indicators, operational excellence), and financial management (economic performance, cost/margin objectives, cash flow).
KONE France is recognized as a Top Employer for the fifth consecutive year, offering opportunities for skill development, career progression, and a strong focus on human values, teamwork, employee engagement, sustainability, and Diversity, Equity, and Inclusion (DE&I).
Matching Summary
The Director Service and Operations will lead a team of Service Supervisors and manage Service activities within their market segment, ensuring profitability and deploying strategy in line with KONE policies.
Skills & Requirements
Must-have
Service operations management
Team leadership and development
Customer relationship management
Safety animation and compliance
Financial performance management
Operational excellence
Nice-to-have
Cooperation and continuous improvement culture
Analytical and synthetic thinking
Pragmatic problem-solving
Strong interpersonal skills
Network building and feedback utilization
Key Requirements
Minimum 6 years of experience in operations or maintenance/construction team management
Experience in service or industrial maintenance sector
Technical expertise
Ability to achieve ambitious objectives
Mastery of safety and customer relations
Strong leadership and multi-site team management experience
Experience in matrix and transforming environments