Vice President And Chief Patient Experience Officer
Cleveland Clinic Health System
Cleveland, Ohio, USA
Enterprise-wide vision and strategy
Patient experience metrics
Stakeholder collaboration
This is a key role in driving a positive care-seeker experience across the enterprise, responsible for developing and executing the enterprise-wide vision and strategy to become the preeminent leader in Patient Experience (PE) and the most trusted healthcare system in the world
Job Summary
This is a key role in driving a positive care-seeker experience across the enterprise, responsible for developing and executing the enterprise-wide vision and strategy to become the preeminent leader in Patient Experience (PE) and the most trusted healthcare system in the world.
The Vice President and Chief Patient Experience Officer develops, defines and leads the patient experience vision, strategy, goals, processes and functions, including objectives and key results (OKRs).
This leader partners with other key clinical and operational leaders to ensure clinical care, operational processes and digital and marketing assets are optimally positioned to support and enable a comprehensive and integrated patient and family experience that builds loyalty and fosters trust.
Matching Summary
This is a key role in driving a positive care-seeker experience across the enterprise, responsible for developing and executing the enterprise-wide vision and strategy to become the preeminent leader in Patient Experience (PE) and the most trusted healthcare system in the world.
Skills & Requirements
Must-have
enterprise-wide vision and strategy
patient experience metrics
stakeholder collaboration
digital asset integration
patient voice inclusion
Nice-to-have
modeling collaboration and building trust
proactive communication
transforming patient experience
fostering trust globally
Key Requirements
Master’s degree or advanced degree
Certified Patient Experience Professional (CPXP) within one year
15 years of healthcare leadership experience
5 years of direct leadership experience
Proven track record of patient experience strategies
Knowledge of healthcare industry and patient experience landscape
Ability to travel domestically and internationally