Not specified (assumed to be hybrid due to collaboration across cities)
English fluency required
Strong project management skills
Proficiency in powerbi and excel
Air Liquide is seeking a junior Customer Experience Officer to enhance customer satisfaction and experience across various touchpoints. The role involves leading projects, developing KPIs, and collaborating with multidisciplinary teams to improve customer interactions. Candidates must be eligible for the VIE program and possess strong analytical, communication, and project management skills
Job Summary
The role involves designing internal KPI dashboards to measure customer experience and predict NPS and churn.
You will lead transversal projects to improve customer intimacy and execute continuous improvement initiatives.
This position is part of a VIE program for young European professionals under 28 working with Air Liquide.
Matching Summary
Match Score: 85
Air Liquide is seeking a junior Customer Experience Officer to enhance customer satisfaction and experience across various touchpoints. The role involves leading projects, developing KPIs, and collaborating with multidisciplinary teams to improve customer interactions. Candidates must be eligible for the VIE program and possess strong analytical, communication, and project management skills.
Salary
Not specified; depends on host country
Skills & Requirements
Must-have
English fluency required
Strong project management skills
Proficiency in PowerBI and Excel
Nice-to-have
French or Dutch language skills
Entrepreneurial spirit
Team collaboration across borders
Key Requirements
Business school background
Eligible for French V.I.E program
European Union nationality
Under 28 years of age
Work Rights
Must be eligible for French V.I.E program (EU national under 28)