This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers
Job Summary
This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers.
The position requires fluency in both Japanese and English to serve as a key point of contact for major strategic clients in Japan.
Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a hybrid work model.
Matching Summary
This role involves diagnosing and resolving highly technical software issues while ensuring an excellent user experience for customers.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Fluent bilingual Japanese and English skills
Experience with Splunk Kibana Grafana tools
Knowledge of Configurable Security and Integrations
Ability to manage SLA-driven case queues
Nice-to-have
Strong analytical and problem-solving skills
Experience with Workday or Salesforce platforms
Collaborative team player in global environment
Proven track record managing urgent priorities
Willingness to participate in weekend rotation
Key Requirements
3+ years proven technical support experience
Bilingual fluency in Japanese and English required