Senior Manager, Ecommerce Fan Services

Universal Music

Philadelphia, PA, USA
Base: $79,190 - $172,851; bonus/equity: not specif...
Customer service operations management
Stakeholder communication
Operational excellence
Famehouse is a leader in D2C solutions in music, connecting artists with their fans

Job Summary

  • Famehouse is a leader in D2C solutions in music, connecting artists with their fans.
  • The role focuses on ensuring high-quality customer experiences and effective communication.
  • Employees enjoy comprehensive benefits including flexible PTO and wellbeing reimbursements.

Matching Summary

Famehouse is a leader in D2C solutions in music, connecting artists with their fans.

Salary

Base: $79,190 - $172,851; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, and vision coverage

Skills & Requirements

Must-have

  • Customer service operations management
  • Stakeholder communication
  • Operational excellence

Nice-to-have

  • Strong leadership skills
  • Team collaboration
  • Analytical skills

Key Requirements

  • Bachelor's Degree preferred
  • 3+ years management experience
  • 5+ years customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter