Service Analyst 1

Citigroup

Taguig, Metro Manila, Philippines
Base: 30-40k; bonus/equity: not specified; benefit...
On-site
International bpo voice experience
High school or senior high school graduate
Conversant in english with other nationalities
Citi is seeking a Service Analyst 1 for their Taguig location, targeting candidates with international BPO voice experience. This entry-level position focuses on delivering excellent service to global clients through phone and digital banking, while also handling various customer service inquiries

Job Summary

  • This entry-level position offers world-class service excellence to Citi global clients through phone and digital banking channels.
  • The role involves handling diverse customer concerns including fraud, mortgage inquiries, and retention while ensuring strict compliance adherence.
  • Employees receive a competitive salary package ranging from 30-40K along with comprehensive benefits like HMO, life insurance, and tuition reimbursement.

Matching Summary

Match Score: 75

Citi is seeking a Service Analyst 1 for their Taguig location, targeting candidates with international BPO voice experience. This entry-level position focuses on delivering excellent service to global clients through phone and digital banking, while also handling various customer service inquiries.

Salary

Base: 30-40K; Bonus/Equity: Not specified; Benefits: HMO, Life Insurance, Retirement Plan, Transportation Allowance, Rice Allowance, Medical/Dental Allowance, Shift Differential, Tuition Fee Reimbursement, 35 leaves credits

Skills & Requirements

Must-have

  • International BPO voice experience
  • High School or Senior High School graduate
  • Conversant in English with other nationalities
  • Amenable to shifting schedules and weekends

Nice-to-have

  • Experience with billing and disputes handling
  • Knowledge of credit and collections processes
  • Ability to work in a fast-paced team environment

Key Requirements

  • Minimum 6 months BPO international voice experience
  • Must be eligible to legally work in the Philippines
  • High School Graduate or Senior High School Graduate

Work Rights

Must be eligible to legally work in the Philippines

Tailored Resume

Cover Letter