Customer Resolution Group (crg) - Ups Bollnäs

UPS

Bollnäs, Sweden
High-volume customer support
Package tracking
Credit processing
As a member of the support group in customer service, you will handle incoming emails regarding problems and questions from UPS customers and from other UPS countries

Job Summary

  • As a member of the support group in customer service, you will handle incoming emails regarding problems and questions from UPS customers and from other UPS countries.
  • The function also helps answer incoming phone calls to the customer service department during peak times.
  • The role is full-time with a 40-hour work week, and working hours vary between 08:00 and 19:00, Monday to Friday, according to a schedule.

Matching Summary

As a member of the support group in customer service, you will handle incoming emails regarding problems and questions from UPS customers and from other UPS countries.

Skills & Requirements

Must-have

  • high-volume customer support
  • package tracking
  • credit processing
  • handling complaints

Nice-to-have

  • service beyond the ordinary
  • positive attitude
  • strong work ethic

Key Requirements

  • at least one year of experience
  • good Excel skills
  • very good knowledge of UPS services
  • very good knowledge of internal data systems
  • very good knowledge of Swedish and English

Work Rights

Not specified

Tailored Resume

Cover Letter