Specialist, Servicenow Platform Operations - Integrations Support

Merck & Co., Inc., Rahway, NJ, USA

Hyderabad, India
Hybrid
Servicenow operational support
Tier 2 and tier 3 support
Service catalog item creation
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release management.
  • Collaborate with cross-functional teams and vendors to ensure system stability, reliability, and accuracy of ServiceNow configurations and developments.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow operational support
  • Tier 2 and Tier 3 support
  • Service Catalog Item creation
  • Release and migration support
  • Environment management support
  • SDLC and technical documentation

Nice-to-have

  • Agile development methodologies
  • Data-backed approaches
  • Digital transformation journey
  • Passion for data and analytics

Key Requirements

  • 3+ years ServiceNow support experience
  • Bachelor's degree in Computer Science
  • ServiceNow Certified System Admin (CSA)
  • In-depth knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

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