Communication Specialist

Lithia & Driveway

Medford, OR, US
Hourly: $16.85–$24.05; target hire: $20.50-$21.00p...
Fully remote
Customer service via phone and email
Problem-solving and root cause analysis
Navigating multiple systems
Lithia & Driveway is seeking a Communication Specialist to provide exceptional customer service in a fully remote role. The ideal candidate will have experience in customer service, particularly in the automotive or financial sectors, and will be responsible for resolving inquiries through various communication channels

Job Summary

  • The Communication Specialist will provide excellent customer service via phone, email, and personal communications, ensuring one-contact resolution for internal and external customers.
  • Responsibilities include serving as a subject matter expert, conducting root cause analysis, and resolving customer inquiries related to payments, inventory, funding, and banking.
  • The company offers competitive pay, industry-leading benefits including medical, dental, vision, 401(k), and employee stock purchase plan.

Matching Summary

Match Score: 85

Lithia & Driveway is seeking a Communication Specialist to provide exceptional customer service in a fully remote role. The ideal candidate will have experience in customer service, particularly in the automotive or financial sectors, and will be responsible for resolving inquiries through various communication channels.

Salary

Hourly: $16.85–$24.05; Target Hire: $20.50-$21.00/hr; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Wellness Programs

Skills & Requirements

Must-have

  • Customer service via phone and email
  • Problem-solving and root cause analysis
  • Navigating multiple systems
  • Written and verbal communication skills

Nice-to-have

  • Entrepreneurial high-performance culture
  • Improving constantly and taking ownership
  • Experience with F&I products
  • Banking or finance background

Key Requirements

  • Minimum 2 years of related experience
  • Associate's degree preferred
  • High school graduate or equivalent required
  • 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter