Senior Executive, Customer Experience

Prudential Corporation Asia Ltd

Kuala Lumpur, Malaysia
On-site
Conduct outbound calls
Address customer concerns
Collaborate with internal teams
Prudential Corporation Asia Ltd is seeking a Senior Executive for Customer Experience in Kuala Lumpur, Malaysia, focused on enhancing customer satisfaction through proactive engagement and issue resolution. The role involves conducting follow-up calls with customers based on feedback from satisfaction surveys and collaborating with internal teams for continuous improvement

Job Summary

  • The Senior Customer Experience Executive is dedicated to enhancing customer satisfaction by conducting outbound calls to PACS customers in a timely and professional manner.
  • This role proactively addresses concerns raised in CSAT surveys, identifying and resolving issues through thorough follow-ups.
  • By collaborating with internal teams, the Senior Customer Experience Executive contributes to continuous improvement in PACS customer experience.

Matching Summary

Match Score: 85

Prudential Corporation Asia Ltd is seeking a Senior Executive for Customer Experience in Kuala Lumpur, Malaysia, focused on enhancing customer satisfaction through proactive engagement and issue resolution. The role involves conducting follow-up calls with customers based on feedback from satisfaction surveys and collaborating with internal teams for continuous improvement.

Skills & Requirements

Must-have

  • Conduct outbound calls
  • Address customer concerns
  • Collaborate with internal teams
  • Maintain professionalism and empathy
  • Follow company policies

Nice-to-have

  • Proactive issue resolution
  • Continuous improvement mindset
  • Contribute to customer satisfaction

Key Requirements

  • Experience in customer service
  • Proficiency in Excel
  • Ability to handle customer feedback and complaints

Work Rights

Not specified

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