Etic, Service Delivery Manager - Manager

PwC PricewaterhouseCoopers GmbH

Managed services delivery oversight
Sla and ola compliance management
Financial process knowledge (o2c, r2r)
This role focuses on optimizing project portfolios to drive strategic business outcomes within the Technology Advisory sector

Job Summary

  • This role focuses on optimizing project portfolios to drive strategic business outcomes within the Technology Advisory sector.
  • The manager is accountable for overseeing operational execution, ensuring SLA compliance, and implementing corrective actions for service delivery.
  • Candidates must possess strong financial acumen including understanding of accounting principles like GAAP and IFRS alongside proficiency in systems like SAP or Oracle.

Matching Summary

This role focuses on optimizing project portfolios to drive strategic business outcomes within the Technology Advisory sector.

Skills & Requirements

Must-have

  • Managed Services delivery oversight
  • SLA and OLA compliance management
  • Financial process knowledge (O2C, R2R)
  • Accounting principles (GAAP, IFRS)
  • Quality review and audit execution

Nice-to-have

  • Strong leadership and people management
  • Excellent client relationship abilities
  • Process improvement drive
  • Agile methodology familiarity
  • Emotional regulation skills

Key Requirements

  • Degree in relevant field preferred
  • Experience with financial processes O2C and R2R
  • Proficiency in SAP or Oracle systems

Work Rights

Not specified

Tailored Resume

Cover Letter