Senior Manager, Business Intelligence, Fan Support
Ticketmaster Italia
Manchester, United Kingdom
Develop reporting dashboards and regular reports
Define and implement data strategy
Manage a team of reporting administrators
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support as well as input into business projects and strategy
Job Summary
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support as well as input into business projects and strategy.
You will be responsible for reporting and presentation of FS data and performance across the entire Global FS estate.
You will assist the EVP, Fan Support and the FS team to supply data and make recommendations that improve the Fan Experience.
Matching Summary
The purpose of the role is to drive the high-quality development of data, reporting & insights that underpin the growth and success of Fan Support as well as input into business projects and strategy.
Skills & Requirements
Must-have
Develop reporting dashboards and regular reports
Define and implement data strategy
Manage a team of reporting administrators
Analyze data to identify trends and provide insights
Create clear and concise presentations
Experience with Microsoft PowerPoint & Excel
Nice-to-have
Passion for the customer
Can-do attitude and determination
Analytical mindset with commercial application focus
Works well in a fast-paced environment
Collaborative team member
Key Requirements
Experience in analyzing data and processes
Experience with tight deadlines and changing pressures
Numerate and logical with basic statistical analysis
Experience of provision of Management Information reporting in a multi-channel Contact Centre (desired)
Experience working with centralised reporting platforms (desired)