Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices
Job Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Employees are eligible for a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
The role requires adherence to FDA regulations, safety requirements, and the development of internal documentation and self-help articles.
Matching Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Salary
Base wages; Cash-based incentive program; Overtime pay, shift differentials, and call-in pay when applicable
Skills & Requirements
Must-have
Windows 10/11 support
Office 365 administration
Active Directory management
Desktop imaging and deployment
Network printer troubleshooting
Symantec Endpoint Protection
Ticket queue prioritization
Nice-to-have
Mac hardware and OS X support
Engineering design tools knowledge
ERP and manufacturing experience
Cisco IP desk phone configuration
Continuous improvement mindset
Customer-focused service attitude
Remote troubleshooting capabilities
Key Requirements
Associate's degree required
Bachelor's degree preferred
0-3 years of relevant experience
MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
Experience supporting manufacturing and engineering companies preferred