APM Terminals is seeking a TOS Support Analyst to provide Level 3 support for their Navis N4 and XPS platforms, ensuring system stability and incident resolution across global terminal operations. The ideal candidate will have both functional and technical knowledge of these systems and a strong background in ITIL processes
Job Summary
This role provides global L3 support for mission-critical Navis N4 and XPS platforms ensuring system stability.
The engineer will investigate complex incidents, perform root cause analysis, and manage changes through ServiceNow aligned with ITIL best practices.
Candidates must possess strong problem-solving skills and the ability to collaborate across global teams to secure and modernize terminal systems.
Matching Summary
Match Score: 85
APM Terminals is seeking a TOS Support Analyst to provide Level 3 support for their Navis N4 and XPS platforms, ensuring system stability and incident resolution across global terminal operations. The ideal candidate will have both functional and technical knowledge of these systems and a strong background in ITIL processes.
Skills & Requirements
Must-have
Terminal Operating Systems NAVIS N4
Navis XPS platform expertise
Front-end and back-end knowledge
ServiceNow ITSM process management
English language proficiency
Nice-to-have
Database troubleshooting Oracle SQL
Python Shell PowerShell scripting
Grafana Prometheus monitoring tools
Cybersecurity project experience
Containerized cloud environment exposure
Key Requirements
Knowledge of Terminal Operating Systems NAVIS N4 and XPS