Enterprise Architecture - Architecture Principal (customer Communications)

Express Scripts

Not specified (assumed hybrid or fully remote based on industry standards)
10+ years enterprise architecture experience
Regulated healthcare environment expertise
Customer communications management (ccm) platforms
The Architecture Principal for Customer Communications at Express Scripts is a senior role focused on defining and advancing enterprise architecture strategies across digital and marketing domains, particularly within the regulated healthcare sector. The position requires strong leadership capabilities to influence stakeholders and ensure compliance while enhancing member communications

Job Summary

  • This role is responsible for defining the enterprise architecture strategy and multi-year roadmaps for Digital, Marketing, and Customer Communications domains.
  • The incumbent must ensure communications architectures natively embed regulatory, accessibility, privacy, and audit requirements to reduce downstream risk.
  • Operating with high enterprise influence, the architect guides portfolio-level decisions across technology and business stakeholders without direct reports.

Matching Summary

Match Score: 85

The Architecture Principal for Customer Communications at Express Scripts is a senior role focused on defining and advancing enterprise architecture strategies across digital and marketing domains, particularly within the regulated healthcare sector. The position requires strong leadership capabilities to influence stakeholders and ensure compliance while enhancing member communications.

Skills & Requirements

Must-have

  • 10+ years enterprise architecture experience
  • Regulated healthcare environment expertise
  • Customer Communications Management (CCM) platforms
  • Digital marketing and personalization strategies
  • Cloud, API, and event-driven architectures

Nice-to-have

  • Strong executive presence and influence
  • AI-enabled capabilities familiarity
  • Architecture or cloud certifications
  • Mentoring and community leadership skills
  • Reusable pattern design experience

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • 10+ years of technology roles with architecture responsibility
  • Proven success in regulated complex enterprise environments

Work Rights

Not specified

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