Customer Service Helpdesk Application Support Analyst

Publix Serving (Civica)

Newark, Delaware, United States
Base: $61,870.00 - $86,330.00; bonus/equity: not s...
Hybrid
3+ years help desk experience
Technical troubleshooting skills
Ability to work hybrid schedule
Provide phone, email, and Help Desk support for multiple government web-based applications

Job Summary

  • Provide phone, email, and Help Desk support for multiple government web-based applications.
  • Assist with User Acceptance Testing for new features and functions.
  • Support the training and development of other team members.

Matching Summary

Provide phone, email, and Help Desk support for multiple government web-based applications.

Salary

Base: $61,870.00 - $86,330.00; Bonus/Equity: Not specified; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance

Skills & Requirements

Must-have

  • 3+ years Help Desk experience
  • Technical troubleshooting skills
  • Ability to work hybrid schedule

Nice-to-have

  • Knowledge of Public Sector business
  • Strong interpersonal skills
  • Detail oriented with good organizational skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • Excellent written and verbal communication skills
  • Ability to troubleshoot complex technical issues

Work Rights

Must have US citizenship or Permanent Residency

Tailored Resume

Cover Letter