You will play a key role in delivering first-class support, building trusted client relationships, and helping drive continuous improvement across our products and services
Job Summary
You will play a key role in delivering first-class support, building trusted client relationships, and helping drive continuous improvement across our products and services.
Responsibilities include providing outstanding client service, acting as a first point of contact for client queries, and identifying trends in client issues to feed back into product and development teams.
Iress offers a range of benefits including generous leave entitlements, state-of-the-art offices with a free on-site gym, and access to learning and development programs.
Matching Summary
You will play a key role in delivering first-class support, building trusted client relationships, and helping drive continuous improvement across our products and services.
Skills & Requirements
Must-have
Client service and support
First point of contact for queries
Identifying trends in client issues
Capturing client feedback
Basic IT systems understanding
Nice-to-have
Proactive team-first approach
Willingness to learn new systems
Passion for customer outcomes
Inclusive and welcoming culture
Key Requirements
Experience in Support, Helpdesk, or Customer Service role