Hybrid (at least half of the time in-office, with flexible working options available)
7-10+ years professional services experience
Background in payments or transaction banking
Experience leading small high-performing teams
CBA New Digital Businesses Pty Ltd is seeking an Executive Manager for Payments Customer Success to lead the development and implementation of strategies aimed at enhancing customer satisfaction and driving growth in payment products. The role involves close collaboration with various teams and stakeholders to optimize customer engagement and support high-value strategic client acquisitions
Job Summary
This strategic role leads the Payments Customer Success team to drive growth and improve customer NPS scores within the Payments Domain.
The incumbent acts as the single point of contact for pre-sale consultation services for high-value strategic client acquisitions and complex multi-product deals.
The position requires close collaboration with frontline sales channels, product managers, risk, and technology teams to execute payment initiatives.
Matching Summary
Match Score: 85
CBA New Digital Businesses Pty Ltd is seeking an Executive Manager for Payments Customer Success to lead the development and implementation of strategies aimed at enhancing customer satisfaction and driving growth in payment products. The role involves close collaboration with various teams and stakeholders to optimize customer engagement and support high-value strategic client acquisitions.
Skills & Requirements
Must-have
7-10+ years professional services experience
Background in Payments or Transaction Banking
Experience leading small high-performing teams
Structured problem solving and quantitative analysis
Ability to deliver updates to senior executives
Nice-to-have
GTM experience or business development background
Strong network across banking stakeholders
Experience with RFP response management
Knowledge of NPP and international transfers
Key Requirements
University degree in business, economics, technology, law, or related field
7-10+ years of relevant professional services experience
Proven ability to lead a team of three direct reports