Technical Support Engineer

Dematic

Not specified; not specified; competitive total re...
Not specified (assumed hybrid based on company culture).
Exceptional verbal and written communication skills
Flexible approach to working shifts including nights
Ability to apply logical thinking in engineering capacity
Dematic is seeking a Technical Support Engineer for its Response Coordination Centre, responsible for providing high-quality technical support for logistics and automation systems. The ideal candidate should possess strong communication skills, a software engineering background, and a willingness to work flexible hours, including nights and weekends

Job Summary

  • The Response Coordination Centre serves as the central support function ensuring high-quality service for Dematic's logistics and automation systems.
  • Employees receive comprehensive career development support ranging from foundational training to leadership programs and technical certifications.
  • The role requires maintaining excellent communication with customers while proactively monitoring large-scale business-critical systems within stringent SLA timescales.

Matching Summary

Match Score: 85

Dematic is seeking a Technical Support Engineer for its Response Coordination Centre, responsible for providing high-quality technical support for logistics and automation systems. The ideal candidate should possess strong communication skills, a software engineering background, and a willingness to work flexible hours, including nights and weekends.

Salary

Not specified; Not specified; Competitive total rewards packages based on employment status

Skills & Requirements

Must-have

  • Exceptional verbal and written communication skills
  • Flexible approach to working shifts including nights
  • Ability to apply logical thinking in engineering capacity

Nice-to-have

  • Inquisitive mind with flexibility to travel
  • Familiarity with incident management and reporting tools
  • Strong software engineering or computing background

Key Requirements

  • Customer-facing experience required
  • Shift work availability including weekends
  • Demonstrable ability to work in fast-paced environment

Work Rights

Not specified

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