Customer Service Lead

Timberstone Vet

Base: up to $22 ph; bonus/equity: bonus pyy opport...
Minimum 3 years customer service experience
At least 1 year veterinary experience
Strong verbal and written communication skills
This leadership role blends exceptional client service with team supervision and operational support within a dynamic general practice team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support within a dynamic general practice team.
  • The position requires recruiting, onboarding, and training new reception members while providing mentorship and performance feedback.
  • Employees receive competitive compensation up to $22 per hour along with medical, dental, vision insurance, and 401(k) matching options.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support within a dynamic general practice team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • Strong verbal and written communication skills
  • Knowledge of animal handling principles
  • Comfort with scheduling software

Nice-to-have

  • Degree in veterinary or related field
  • 1-2 years leadership supervisory experience
  • Demonstrated patience and empathy
  • Ability to lift 40 pounds
  • Commitment to team development

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • Preferred degree in veterinary field
  • Preferred 1-2 years leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter