Policy Service Officer - 1

Tbe

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Customer service via phone
Answer policy questions
Billing inquiries resolution
** The job posting is for a Policy Service Officer at Tbe, focusing on providing customer service and support related to insurance policies, billing inquiries, and compliance with regulations. The role requires effective communication, attention to detail, and the ability to collaborate with various stakeholders. **

Job Summary

  • Provide customer service via phone calls and answer customer, Underwriter and/or agency’s questions regarding product, process, policy.
  • Ensure policies are followed, comply on provided legislations, industry codes, company policies and procedures, and maintain 100% Regulatory Compliance.
  • Establish and maintain a good working relationship with stakeholders and cooperate with other functions to answer customer/agency’s questions.

Matching Summary

Match Score: 75

** The job posting is for a Policy Service Officer at Tbe, focusing on providing customer service and support related to insurance policies, billing inquiries, and compliance with regulations. The role requires effective communication, attention to detail, and the ability to collaborate with various stakeholders. **

Skills & Requirements

Must-have

  • Customer service via phone
  • Answer policy questions
  • Billing inquiries resolution
  • Regulatory compliance
  • Privacy and Confidentiality Agreement
  • Handle premium objections

Nice-to-have

  • Customer-focused demeanor
  • Open minded and professional
  • Adaptable to fast-pace environment
  • Team player
  • Strong spoken and written English

Key Requirements

  • Bachelor's Degree or equivalent
  • 0-1 year relevant experience
  • Call center experience preferred
  • Billing experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter