Ambulatory Services Rep Ii - Outpatient Maternal Fetal Medicine Clinic
Texas Children's Hospital
Houston, TX, US
Patient registration procedures
Customer service
Clinic processes communication
Provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics
Job Summary
Provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics.
Perform patient registration procedures per department process and ensure necessary patient forms are provided and filled out for the clinic visit.
Communicate with patients, staff and providers regarding patient arrivals, delays, and clinic processes, and alert clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.
Matching Summary
Provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics.
Skills & Requirements
Must-have
patient registration procedures
customer service
clinic processes communication
appointment status management
referral management
Nice-to-have
virtual visit process orientation
team collaboration
patient advocacy
Key Requirements
H.S. Diploma or GED
2 years' customer service experience
2 years clerical, medical office, or business experience