The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs
Job Summary
The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.
A key aspect of this role is leading the team to deliver expected standards, maintain clean & hygienic workspaces, seamless GRE services, engagement with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests.
JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
Matching Summary
The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs.
Skills & Requirements
Must-have
Workspace services delivery
Occupant and Guest Experience
SOPs and SLAs compliance
Team leadership and development
Vendor partner management
Proactive service checks
Nice-to-have
Agility of mind
Customer delight focus
Holistic approaches
Long term solutions
Honesty and trustworthiness
Key Requirements
8+ years in hospitality/facility management
Bachelor’s degree in facilities management/Hotel Management/Hospitality Management, building, business or other related field
Excellent verbal and written communication skills
Strong analytical, organization and administration skills