Job Summary

• Support the Hub Agency Manager in managing customer requirements under established Hub Agreements, ensuring timely execution of port calls, and providing excellent service delivery to our customers.
• Supervise and guide the Hub team, providing coaching, training, and development support, and oversee performance assessment and development of Ships Agency personnel within Customer Services.
• Collaborate with Sales and Key Account Managers to ensure budget targets and contractual obligations are met, and manage and follow up on customer complaints and non-compliance cases through established improvement systems.

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Skills & Requirements

Key Requirements

• Diploma or degree in Business Administration
• 5 years relevant experience
• Strong command of English
• Leadership and team development skills
• Proficient in Microsoft Office

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