Customer Service Representative

BMO

Trail, British Columbia, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions, inquiries, and offering advice on digital options.
  • Contributes to meeting branch business results and customer experience goals, while following risk and compliance processes.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Digital and self-serve options guidance
  • Collaborate with branch team
  • Follow risk and compliance policies

Nice-to-have

  • Creative customer experience approaches
  • Proactive problem solving
  • Continuous improvement mindset
  • Adaptable to changing schedules
  • Passion for helping customers

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking

Work Rights

Not specified

Tailored Resume

Cover Letter