You will join a team operating on Application Operations L2 services for a primary Telco client, in a complex and high-criticality context characterized by organizational transformation, operational model evolution, and strong attention to service continuity
Job Summary
You will join a team operating on Application Operations L2 services for a primary Telco client, in a complex and high-criticality context characterized by organizational transformation, operational model evolution, and strong attention to service continuity.
The resource will be integrated into a team dedicated to supporting BSS applications in production, with responsibility for analysis, troubleshooting, and management of application anomalies, contributing to run stability and service quality.
Accenture is a global professional services company with advanced capabilities in digital, cloud, and security, combining unique experience and specialized skills across more than 40 industrial sectors.
Matching Summary
You will join a team operating on Application Operations L2 services for a primary Telco client, in a complex and high-criticality context characterized by organizational transformation, operational model evolution, and strong attention to service continuity.
Skills & Requirements
Must-have
Application Support L2
Production Support experience
SQL / PL-SQL knowledge
Unix/Linux environments
ITSM processes
Troubleshooting application anomalies
Nice-to-have
Innovative vision
Transforming industries
Developing cutting-edge solutions
Passion for technology
Continuous service improvement
Key Requirements
2-5 years of experience
Application Support, Production Support, or Application Operations L2 roles
Experience managing incidents and application troubleshooting
Knowledge of main ITSM processes
Good knowledge of SQL / PL-SQL
Good knowledge of Unix/Linux and basic scripting
Ability to work in complex contexts with distributed teams