Base: $95,000 - $142,600 usd (scottsdale); + us lo...
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5+ years customer success experience
Enterprise saas implementation support
Global cross-functional collaboration
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The Customer Success Manager position at Workday's Paradox division involves managing enterprise client relationships to ensure successful onboarding, training, and ongoing support of their AI-powered solutions. The role requires a strong background in customer success, SaaS solutions, and relationship management, with a focus on delivering exceptional service and driving client success.
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Job Summary
This role partners with enterprise clients to deliver exceptional service through onboarding, training, and ongoing support for an AI-powered recruiting platform.
The successful candidate will act as the primary account manager, aligning client business goals with the company's frictionless mobile and chat-driven solutions.
Workday offers a flexible work approach requiring at least half of the time in-office or with customers, along with competitive compensation including bonuses and stock grants.
Matching Summary
Match Score: 75
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The Customer Success Manager position at Workday's Paradox division involves managing enterprise client relationships to ensure successful onboarding, training, and ongoing support of their AI-powered solutions. The role requires a strong background in customer success, SaaS solutions, and relationship management, with a focus on delivering exceptional service and driving client success.
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Salary
Base: $95,000 - $142,600 USD (Scottsdale); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
5+ years customer success experience
Enterprise SaaS implementation support
Global cross-functional collaboration
Executive level relationship building
HR or recruiting software domain expertise
Nice-to-have
Sun-drenched optimism and drive
Mentorship of junior team members
Functional and technical mentorship
Proactive adoption planning
Conversational recruiting platform knowledge
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
5+ years supporting enterprise SaaS solutions
Experience educating clients and providing training